Return Policies and Procedures
Items purchased from Randy’s Lock-Safe & Alarm Inc. may be returned for credit by the company that made the original purchase.
Products returned due to customer error will incur a 25% restock fee and the customer will be responsible for return freight. A Return Goods Authorization (RGA) must be obtained from Randy’s Lock-Safe & Alarm Inc. through written request (fax or e-mail). Reasons for return may include order cancellation, incorrect orders; items don’t fit intended application, or changing job specs. Products must be returned within 30 days of original purchase.
All products must be returned in saleable condition and in original packaging to prevent shipping damage. The original product box must be securely placed in another box for protection during shipping. If product is damaged in return shipping due to insufficient packaging, no credit will be issued. Additionally, if the product has been installed no credit will be given.
Randy’s Lock-Safe & Alarm Inc. is not responsible for items damaged in shipping. If items are damaged in transit, the customer must file a claim directly with the shipping company.
If items returned for any reason stated above are deemed non-salable upon inspection, the customer will be given the option of keeping the item. If the customer does not respond within ten (10) business days, the product will be scrapped and the customer will not be reimbursed.
Defective items and products to be returned due to Randy’s Lock-Safe & Alarm Inc. error will not incur a restock fee. These items may be returned to Randy’s Lock-Safe & Alarm Inc. for full credit. An RGA must be obtained through Randy’s Lock-Safe & Alarm Inc. Customer Service by submitting a written request (fax or e-mail) with detailed information regarding the specific defect. RGA numbers will be issued upon request for items to be returned due to defect or Randy’s Lock-Safe & Alarm Inc. error.